Privacy Policy

1. Introduction & Data Controller Details

Design Banners UK (“we”, “our”, “us”, operating via designbanners.co.uk) is committed to protecting and respecting your privacy. This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018).

For the purposes of data protection legislation, the Data Controller is Design Banners UK. You can contact our Data Protection representative at: privacy@designbanners.co.uk.

2. Lawful Basis for Processing Your Data

Under UK GDPR Article 6, we process your personal data under the following lawful bases:

• Contractual Necessity: Processing your name, email, phone number, delivery address, and banner artwork specs to prepare design proofs, manufacture banners, and arrange courier delivery.
• Legitimate Interests: Conducting pre-flight print artwork inspections, managing inquiries, preventing fraudulent transactions, and ensuring our online banner studio operates smoothly.
• Consent: Storing non-essential cookies (such as analytics or preference cookies) based on your affirmative consent given via our Cookie Banner.
• Legal Obligation: Maintaining accounting and VAT records in accordance with UK statutory tax requirements (HMRC).

3. What Personal Data We Collect

We may collect and process the following data about you:

• Contact Information: Full name, business name, email address, phone number.
• Delivery Information: Physical delivery address and UK postal code.
• Order & Artwork Data: Uploaded logos, graphics, banner copy, dimensions, finishing specifications, and designer proof history.
• Payment Data: Transactions are processed securely via Stripe. We never store or view your full credit/debit card numbers on our servers.
• Technical Data: IP address, browser type, device identifiers, and session timestamps collected during website use.

4. How We Protect & Store Uploaded Artwork

When you upload high-resolution logos, PDFs, or photos through our brief form or Design Online Studio:

• Files are transmitted over encrypted 256-bit SSL connections directly to secure UK/EU cloud storage.
• Artwork is strictly used for the creation of your design proofs and physical banner printing.
• We never sell, distribute, or license your proprietary logos or artwork to any third party.
• Artwork is retained for 12 months so you can easily re-order reprints, after which it is archived or deleted upon request.

5. Third-Party Data Processors

We work with trusted third-party service providers who process data strictly under our instructions:

• Payment Processing: Stripe Payments UK Ltd (PCI-DSS Level 1 certified).
• Print Production & Fulfillment: Verified UK commercial printing hubs (for physical production and dispatch).
• UK Delivery Couriers: DPD, DHL Express, Royal Mail (for tracked parcel shipping).
• Hosting & Cloud Infrastructure: Vercel & AWS EU regions (secure website hosting).

6. Your Rights Under UK GDPR

As a data subject located in the UK, you have extensive legal rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”): You can request the permanent deletion of your personal data and uploaded artwork.
• Right to Restrict Processing: You can request that we suspend the processing of your data in certain circumstances.
• Right to Data Portability: You can request your data in a structured, machine-readable format.
• Right to Object: You can object at any time to direct marketing communications.

To exercise any of these rights, please email us at privacy@designbanners.co.uk. We respond to all verified requests within 30 days free of charge.

7. Complaints & Regulatory Authority

If you have any concerns regarding how we handle your personal data, please contact us first so we can resolve the issue immediately. You also have the right to lodge a formal complaint with the UK supervisory authority: